Refund policy

We want you to stay because Flexi Local works for you, not because you're locked in. This policy explains cancellations and refunds.

Free audit and free trial

The audit is free. Software trials are free for 14 days; you won't be charged unless you continue on a paid plan.

Monthly plans

You can cancel any time. Your plan stays active until the end of the period you've paid for, and you won't be charged again. We don't refund part-used months. New software customers can ask for a full refund of their first monthly payment within 14 days. On done-for-you plans, fees already paid aren't refunded once work has started.

Yearly plans

Yearly software plans can be refunded in full within 14 days of the first payment. After that, and on yearly done-for-you plans, we don't refund the remaining months.

Website builds

The $990 website fee is refunded in full if you cancel before you approve the design, and isn't refundable after that. On monthly Local Growth the fee is waived if you stay at least 6 months. If you cancel sooner, $165 is due for each month short of 6.

Advertising spend

Ad spend is paid directly to Google, Meta and other platforms and can't be refunded by us.

Usage charges

Text, call and AI usage already used can't be refunded.

Your consumer rights

Nothing in this policy limits rights you have under consumer law in your country, including the Australian Consumer Law and UK consumer law where they apply.

How to cancel or request a refund

Email hello@flexilocal.com from your account email, or call +1 332-209-7289. We reply within 2 business days.